At Wild Lot Distillery, we are committed to ensuring that all visitors feel welcomed, included, and valued. We strive to create an environment that everyone can enjoy, regardless of age, ability, or background.

We recognise that accessibility is about more than physical access; it is about creating an experience where every guest feels comfortable, respected and able to participate.

Our Commitments to Access and Inclusion:

Accessible Facilities:

• Wheelchair-accessible entrances, pathways, and restrooms.
• Restrooms feature wide doorways and ample space for maneuverability, ensuring ease of use for visitors with mobility aids.
• Designated accessible parking spaces closest to entrance (10-15m), please note approach is via compacted gravel pathway.
• Flexible seating options, including indoor and outdoor areas, to suit a range of comfort and accessibility needs.
• Visitors are encouraged to contact us prior to their visit to discuss any access requirements so we can help plan the most comfortable experience possible.
• Browse our independent Accessibility Guide to understand the facilities and features available before your visit.
• Peruse a trusted resource Accessible Holiday Homes; helping travellers discover accessible holiday homes and accessible tourism experiences across the region.

Support for Sensory Needs:

• Visitors are welcome to explore the venue at their own pace and may move between indoor and outdoor spaces as needed.
• Large-print menus and tasting guides are available.
• Our rural setting naturally provides quieter spaces for guests seeking a more relaxed or low-stimulation experience.
• We are working towards improving the digital accessibility of our website, if you experience difficulty accessing any content, please contact us at sip@wildlotdistillery.com.au and we will provide information in an alternative format.

Dietary Considerations:

• Clear labeling of ingredients and allergen information for all food and beverage options.
• A variety of non-alcoholic beverages and complimentary water are readily available.

Family-Friendly Environment:

• Welcoming spaces for guests of all ages, including families with children.
• Support for visitors accompanied by carers or support persons.
• Assistance animals are welcome throughout the venue. Fresh water can be provided on request.

Staff Training and Awareness:

• We recognise that every person’s needs are unique and encourage staff to ask how they can assist rather than make assumptions.
• All staff are trained in first aid, responsible service of alcohol, and inclusive customer service.
• Ongoing education on accessibility and inclusion to better serve all visitors.
• Staff are also encouraged to recognise and understand the Hidden Disabilities Sunflower program, helping us provide respectful and supportive assistance to visitors with non-visible disabilities.

Inclusive Communication and Booking:

• Visitors can contact us prior to arrival to discuss mobility, sensory, dietary or other access requirements.
• Multiple ways to contact us, including phone, email, and in-person.
• We are committed to providing clear and honest information so guests can determine whether our experience is suitable for their individual needs.
• Detailed and up-to-date accessibility information is provided on our website.

Flexible Experiences:

• We understand that accessibility needs vary from person to person and are happy to adapt experiences where reasonably possible.
• Guests are welcome to enjoy tastings at a pace that suits their comfort and needs.
• Additional seating, shade and quiet spaces are available throughout the venue.

Responsiveness and Continuous Improvement:

• We welcome feedback to improve accessibility and inclusivity.
• A dedicated policy is in place to address accessibility concerns or suggestions promptly.
• We are committed to continuous learning and embracing emerging accessibility initiatives and best practices.
• To learn more about our approach to inclusive tourism, read our article “why accessibility matters“.

At Wild Lot Distillery, we aim to provide an inclusive, enjoyable, and memorable experience for everyone. Whether you visit for a tasting, an educational workshop, a light meal or simply to savour the beauty of the Margaret River region, we are here to make your time with us exceptional.

For accessibility assistance or inquiries, please contact us at sip@wildlotdistillery.com.au