At Wild Lot Distillery, we are committed to ensuring that all visitors feel welcomed, included, and valued. We strive to create an environment that everyone can enjoy, regardless of age, ability, or background.
Our Commitments to Access and Inclusion:
Accessible Facilities:
- Wheelchair-accessible entrances, pathways, and restrooms.
- Restrooms feature wide doorways and ample space for maneuverability, ensuring ease of use for visitors with mobility aids.
- Designated accessible parking spaces, note gravel pathway.
- Comfortable seating arrangements for guests with varying needs.
Support for Sensory Needs:
- Large-print menus and tasting guides are available.
- Quiet zones for guests seeking a more relaxed or low-stimulation experience.
Dietary Considerations:
- Clear labeling of ingredients and allergen information for all food and beverage options.
- A variety of non-alcoholic beverages and complimentary water are readily available.
Family-Friendly Environment:
- Welcoming spaces for guests of all ages, including families with children.
- Support for visitors accompanied by carers, support persons, or service animals.
Staff Training and Awareness:
- All staff are trained in first aid, responsible service of alcohol, and inclusive customer service.
- Ongoing education on accessibility and inclusion to better serve all visitors.
Inclusive Communication and Booking:
- Multiple ways to contact us, including phone, email, and in-person.
- Detailed and up-to-date accessibility information is provided on our website.
Responsiveness and Continuous Improvement:
- We welcome feedback to improve accessibility and inclusivity.
- A dedicated policy is in place to address accessibility concerns or suggestions promptly.
At Wild Lot Distillery, we aim to provide an inclusive, enjoyable, and memorable experience for everyone. Whether you visit for a tasting, an educational workshop, a light meal or simply to savour the beauty of the Margaret River region, we are here to make your time with us exceptional.
For accessibility assistance or inquiries, please contact us at sip@wildlotdistillery.com.au